Support

Quick Links

To enroll in the Arlington Community Electricity (ACE) Program, use the Enroll/Change Product form and choose the product that best suits your budget and climate goals. 

To change your electricity supply product, use the Enroll/Change Product form. There is no penalty, ever, to change from one product to another within the Program.

To leave the ACE Program, complete the Opt-Out form. This will return your electricity supply to Eversource Basic Service on the next available meter read.

Questions & Support

For questions about your electricity account status, to enroll, change your option, or opt-out, call, contact the electricity supplier, NextEra Energy, at (877) 958-8969 Monday to Friday, 9am to 6pm or by email at nesgovagg@nexteraenergyservices.com.

For general program questions, or if you’re not getting the service you need from the supplier, please use the online form below. A representative from Good Energy, the consultant that manages the Program, will respond shortly.

Please note, it is most efficient to contact the supplier directly (via phone above) to enroll or opt-out.

Alternatively, you call (844) MASSCEA (627–7232) to reach Good Energy.